FAQ
  • 1.What's the MOQ?

    Sample & trial order is acceptable for testing first, 50-100pcs after sample&trial order.

  • 2.What is our warranty term ?

    Warranty period: 12 Months after receiving goods. Pre-installation period: If any defective unit found within 7 days after receiving goods before pre-installation, ViewTech will be responsible for providing the solution within 48h, delivering required spare parts or replacement service with freight covered by ViewTech. Within warranty (12 months) period: After receiving quality feedback from customer, ViewTech will provide initial solution within 48h, and final solution within 7 days if quality issue is complicated. ViewTech will provide required parts if needed. If the unit can’t be repaired well after replacing spare parts, customer need to deliver the defective unit back ViewTech, but with good protection packing box and freight prepaid. ViewTech will deliver the repaired unit to customer with freight prepaid within one month. Over warranty period: ViewTech still provide free repairing service, but customer need to pay all shipping freight, required spare parts fees, etc.

  • 3.How about our after-sales service?

    1. 1 year warranty 2. Provide some spare parts for each order depends on different items and relative service manual if needed 3. Claim solutions is provided within 48 hours

  • 4.What's the Shipping Way?

    Usually samples are shipped by DHL, UPS, TNT, Fedex, EMS, bulk order shipped by air/sea with our stable forwader over 5 years' cooperation. Or you can arrange the shipping by your forwarder in China if you have.

  • 5.What's the lead time?

    3-7 working days for sample order, 10-25 working days for bulk order upon quantity.

  • 6.What's the price term?

    Our price is based on Ex-work, extra cost will be charged if need FOB, CFR, CIF etc terms.

  • 7.What's the payment term?

    T/T, Western Union, Paypal (only for samples), Credit Card are acceptable. For samples, it need 100% full payment in advance before production. For bulk order, we accept 30% deposit in advance before production, 70% balance payment before shipment.

  • 8.How many people your company have?

    50 in total, include 20 workers in production line.

  • 9.What is your factory capacibility?

    5000pcs per month for all products, 60000pcs per year.

  • 10.I haven't done business with you guys before, how can i trust your company?

    ViewTech has been over 14 years' experience in this field, you can trust us as below: 1) We're a SGS verified supplier on Alibaba 2) We ever cooperated with many clients from different countries, you can investigate us with our clients if necessary 3) We attend different trade fair in Hongkong, Turkey, Belgium, India etc every year, attached share you fair photos 4) You can arrange third party to audit our factory in shenzhen, or you can visit our factory when come to China.

  • 11.Do you accept payment by credit card ?

    Yes, you can place order on alibaba trade assurance, supporting payment by visa or master card.

  • 12.Do you accept L/C?

    For small amount less than USD10,0000, it's hard for us to make L/C terms because of complicate procedures and high cost for L/C term.

  • 13.Do you have experience cooperated with bus factory?

    Yes, we have supplied thousands of bus dvd, roof monitor to bus factory through our dealers. The product quality has been approved by many famous bus company like Marcopolo, Man, Scania, Volvo, KingLong, Volvo etc.

  • 14.Can you make my brand/logo on the device?

    Yes, we can silk print your brand or add starting-up/opening logo to our device, even the OEM color box with your brand can be designed for bulk order.

  • 15.Do your products have any certificate?

    Now we have CE-EMC, E-mark for manual bus roof monitor, and motorized monitor also have CE, RoHS, which are applied for by our client.

  • 16.Do your products have any certificate?

    Now we have CE-EMC, E-mark for manual bus roof monitor, and motorized monitor also have CE, RoHS, which are applied for by our client.

  • 17.Can you deliver goods in SKD mode?

    Yes, goods can be delivered in SKD mode, but price might be higher as it will increase labor cost to assembly and take off, also packaging cost. If so, the quality also couldn't be ensured after assembling at your side. If you must need it, we suggest deliver at semi-finished products rather than completely SKD mode.

  • 18.How will you pack the goods?

    Firstly, they are packed with separate color box, then several color boxes will be packed into bigger outer carton for better protection. If any special requirements for packing, pls tell us.